It's important that you understand how MileIQ uses your personal data, as well as your options for managing it.
That's why we're providing this summary of the data MileIQ uses, why we use it, and your rights. You can find the full privacy policy below.
The data we use depends on how you use our site and app. It can include the following:
We use your data for three kinds of purposes:
To make MileIQ work (service delivery, service integrity, troubleshooting, customer support, and legal compliance).
Only if certain events happen (corporate changes and legal defense).
To improve MileIQ and stay in touch with you (service improvement, customization, and marketing).
You stay in control of your data. You can ask us to:
Depending on where you live, you may also be able to object to some uses of your data, opt out of some sharing, or withdraw your consent.
Learn more →We use strong security measures based on “zero-trust” cybersecurity to keep your data safe and protected from unauthorized access. For example, we use encryption, firewalls, logging, and network segmentation.
We keep your data only as long as we need it for the purposes described below. Most data is deleted or anonymized within 3 years after the later of your last interaction with MileIQ or the expiration of your subscription.
We only let other companies access your data to keep MileIQ running, to make our site and app better, to help you when you reach out, to understand how well our marketing works, and when the law requires it. If your organization provides your account, its administrators can see your drives and reports. If MileIQ changes owners, your data goes to the new owner.
We don't “sell or share” (as defined by the California Consumer Privacy Act) your drives, drive history, or drive locations. To understand how well our ads on other websites and apps perform, we share a limited amount of data with our advertising and measurement partners. They only get a pseudonymous identifier and the fact that you signed up or turned on certain app permissions.
We use cookies and similar technologies (like SDKs and tracking pixels) to understand how you use our site and app, including your preferences, interests, and behavior, and to improve them. Some of this involves building profiles about you. Some of our partners also collect data through tracking technologies built into our site and app. If you're in Canada, in the EEA or the UK, we ask for your consent before using non-essential cookies and similar technologies.
The data controller for your data is Bending Spoons US Inc. If you have questions about your privacy, email us at support@mileiq.com.
All the details behind the summary above.
The data controller for your data is Bending Spoons US Inc., 169 Madison Ave, Suite 11218, New York, NY 10016, USA. If you have questions about your privacy, email us at:
You can also contact our Data Protection Officer at:
This table shows the data we collect and why. Each purpose is explained under “Purposes.”
When we say “after the later of your last interaction with MileIQ or the expiration of your subscription,” we mean the later of two dates: when your subscription expires, or the last time you used MileIQ in the app or on the site while logged in.
We need these to make MileIQ work.
We only use your data for these if certain events happen, like a sale of MileIQ or a lawsuit.
These help us improve MileIQ and stay in touch with you.
We may share your data with:
You have choices about how your data is used. See “What are my rights?” to learn more.
Our site and app sometimes link to third-party websites or services (for example, in advertisements). When you click on those links, their privacy policies apply, not MileIQ's. We have no control over what happens to your data when you use these third-party sites.
Some of our partners collect data directly from you using their own tracking technologies. For more information about the tracking technologies we and our partners use, see our Cookie Policy.
We store your data in the United States. If you're outside the US, we protect your data when we transfer it, as data protection laws require. For transfers from the EEA and the UK, we use the European Commission's Standard Contractual Clauses (“SCCs”) and the UK Addendum. You can ask for a copy of the SCCs at support@mileiq.com.
How long we keep your data depends on what we use it for. You can see the period for each purpose under “Purposes” above. If we use the same data for more than one purpose, we keep it for the longest of those periods.
Troubleshooting, legal compliance, and legal defense can involve any type of data, but only when a specific case needs it. Their periods apply only to the data used for that case.
In practice, we keep most data for up to 3 years after the later of your last interaction with MileIQ or the expiration of your subscription. We keep data you might need for your taxes for up to 6 years. The IRS generally asks people to keep tax records for 3 years after filing, and for 6 years in some cases, so this covers both. We keep precise geolocation for up to 1 year.
By request: You can ask us to:
You can make these requests wherever you live, even if local law doesn't give you the right.
If you live in the US, you can also ask us not to “sell or share” your data. If you live in the EEA or the UK, you can withdraw your consent at any time, and we'll stop the processing that relies on it. EEA and UK residents can also object to processing based on our legitimate interest. For details, see “Additional information for US residents,” “Additional information for California residents,” and “Additional information for EEA and UK residents” below.
To exercise your rights, email us at support@mileiq.com. Please include enough information for us to find your account and confirm that it's yours. We may ask you for more information to verify your identity.
By yourself: You can also delete some data (like drives, working hours, notes, tolls, and parking records) in the app or web dashboard. You can also unsubscribe from marketing emails in your account settings in the section “Notifications”.
MileIQ isn't meant for anyone under 18. We don't knowingly collect or keep personal data from people under 18. If we find out we have, we take steps to delete it promptly. See our Terms of Service for more.
Several US states have consumer privacy laws that give their residents certain privacy rights and require us to make additional disclosures. Depending on where you live, you may have the following rights:
To exercise these rights, email us at support@mileiq.com, as described in “What are my privacy rights?”
To opt out of the sale or sharing of your data, or of targeted advertising, go to the “Your Privacy Choices” section of the app's or site's privacy settings.
We collect precise geolocation, which some state laws consider sensitive, only with your permission and only to provide MileIQ's features. We don't sell precise geolocation or use it for targeted advertising.
We recognize opt-out preference signals, like Global Privacy Control (GPC). When we detect such a signal, we treat it as a request to opt out of the sale or sharing of your personal data and of targeted advertising for the browser or device sending it and, if you're logged in, for your account.
If we decline to take action on your request, you can appeal our decision by emailing dpo@bendingspoons.com with the subject line “Privacy request appeal.” We'll respond within the time required by applicable law. If you disagree with our response, you can contact your state's Attorney General.
We will not discriminate or retaliate against you for exercising your privacy rights.
You can use an authorized agent to submit a request on your behalf. To do so, the agent must email us at support@mileiq.com and provide proof that you've authorized them to act for you, like a signed written permission. For requests to access, correct, or delete your data, we may also ask you to verify your identity directly with us or to confirm that you gave the agent permission. We may deny a request from an agent who doesn't provide sufficient proof of authorization.
California law gives California residents certain privacy rights and requires us to make additional disclosures. If you live in California, this section applies to you.
We collect personal information from the following sources:
We generate inferences about you based on your use of the app and other information we collect.
In the past 12 months, we've collected the following categories of personal information, as defined by California law. MileIQ runs on cloud-based infrastructure, so we've disclosed each of these categories for business purposes in that period:
For details about the personal information we collect and why, see “What data is collected, and why?”
We may disclose your personal information to the categories of third parties described in “Who is my data shared with?”
We don't knowingly collect, sell, or share personal data about users under 18.
Other than precise geolocation data, we don't collect information that's considered “sensitive” under California law. We only use sensitive personal information (precise geolocation) for purposes permitted under the CCPA, like providing the services you request. For this reason, the right to limit the use of sensitive personal information doesn't apply.
We keep personal data as described in “How long is my data kept?”
We don't use programmatic targeted advertising on our site or app, and we don't sell your data.
We “share” (as California law defines it) a limited amount of data with our advertising and measurement partners, to understand how well our ads on other websites and apps perform and to stop showing ads to people who already use MileIQ. They only get a pseudonymous identifier and the fact that you signed up or turned on certain app permissions.
To opt out of sharing, go to the “Your Privacy Choices” section of the app's or site's privacy settings.
In the past 12 months, we've “shared” the following categories of personal information with the following categories of third parties:
Your rights include the following:
To exercise these rights, email us at support@mileiq.com, as described in “What are my privacy rights?”. We don't require you to waive these rights to use MileIQ.
If you live in the EEA or the UK, you also have rights under the GDPR and the UK GDPR, which include the following:
You can object at any time, on grounds relating to your particular situation, to processing based on our legitimate interest. If you do, we'll stop, unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or we need the data to establish, exercise, or defend legal claims. You can also object to the use of your data for direct marketing at any time, for any reason, and we'll stop processing it for that purpose.
Where we use cookies or similar technologies for the purposes described above, we ask for your consent before using non-essential ones. You can withdraw your consent at any time in the app's privacy settings or on the “Your Cookie Preferences” page linked in the footer of our site.
We use profiling to personalize your experience and the promotional offers we show you, as described in the “Customization” and “Marketing” purposes above. However, we don't make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
To exercise these rights, email us at support@mileiq.com, as described in “What are my privacy rights?”.
If you're in the UK, you can also lodge a complaint directly with us about how we process personal data or about our compliance with UK data protection law by emailing support@mileiq.com. We'll handle your complaint in line with the ICO's guidelines on data protection complaints.
Our EEA representative is Bending Spoons S.p.A., Via Nino Bonnet 10, 20154 Milan, Italy. If you're in the EEA, you can email our representative at eurepresentative.mileiq@bendingspoons.com.
We collect personal data from the following sources:
Most of the data we collect is necessary to provide MileIQ under our Terms of Service. If you don't provide the data needed for purposes based on “contract” (see “Purposes” above), you won't be able to use MileIQ or the related features. Providing data for purposes based on consent or legitimate interest is optional. Withdrawing your consent or objecting won't stop you from using MileIQ's core features.
We update this policy from time to time. When we do, we'll change the date at the top. For some changes, we'll also tell you by email, an in-app or on-site pop-up, or a push notification.
Data controller: The company that decides why and how your personal data is used. For MileIQ, that's Bending Spoons US Inc.
Data processor: A company that handles personal data for us, following our instructions.
Personal data: Any data that can reasonably be linked to you or your household.
Processing: Anything that's done to data (for example, collecting, storing, or using it).
Profiling: Using automated processing to analyze or predict things about you, like your interests or which offers you're likely to want.
Pseudonymous identifier: A code, like a random ID, that links data to your account or device without showing your name or contact details.
Retention period: How long we keep data before deleting or anonymizing it.
Selling or sharing: When you see “sell or share” in this policy, it means giving your data to another company in exchange for money or something else of value, or so that they can use it for cross-context behavioral advertising. Neither includes passing your data to data processors.
Legal bases explained
In some jurisdictions, we can only use your data when we have a specific legal reason for doing so. These are called “legal bases.” MileIQ relies on five legal bases:
(The legal bases might have different names depending on where you live.)
